No. Every reveal produces a real, physical asset worth at least what you paid. You cannot lose what you paid — the randomness only decides which cards you get, never whether you get value. That's collecting, not gambling.
02What is the guaranteed floor?
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The price you pay is the floor. A $10 pack always contains real cards worth at least $10. If you don't want them, we buy them back for full store credit.
03How does the bonus scratch card work?
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Every pack includes a gold-edged scratch card on top of your guaranteed pull. Scratch it for a chance to multiply your haul — up to 10x.
04Can I get the physical cards shipped to me?
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Yes. Choose Claim and we ship the real cards — sleeved, top-loaded and tracked — within 2–3 business days.
05What if I don't want the cards I pulled?
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Sell them back instantly for store credit, then spend it on your next pack or in the Pullz Store.
06What categories can I buy?
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Trading Cards are live today. A Tech category — gadgets and gear with the same guaranteed floor — is coming soon.
07How is store credit used?
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Store credit lives in your Wallet. Spend it on your next pack or anything in the Pullz Store. It never expires.
08Does Pullz support responsible collecting?
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Yes. You can set spend limits and take a break at any time from Settings. The guarantee keeps you on the right side of the line by design.