Pullz Terms of Service
Last updated: June 12, 2026
These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "Collector") and LUPOHMIGNS KFT, a Hungarian limited liability company (korlátolt felelősségű társaság) (company seat: 1204 Budapest, Mártírok útja 290, Hungary; EU VAT HU27450037), which operates the Pullz service ("Pullz," "we," "us," or "our"). They govern your access to and use of the Pullz website at pullz.ai, the Pullz mobile application, and all related products, features, and services (collectively, the "Service").
PLEASE READ THESE TERMS CAREFULLY. Section 17 contains a binding individual arbitration agreement and a waiver of your right to participate in a class action. It affects how disputes between you and Pullz are resolved. You may opt out of arbitration as described in Section 17.7.
By creating an account, joining the waitlist, purchasing a Pack, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
1. What Pullz Is — and What It Is Not
1.1 Sale of goods. Pullz sells real, secondary-market collectible trading cards (each, a "Card") through a digital purchase-and-reveal experience (each purchase, a "Pack"). Every Pack you purchase is a contract for the sale of a specific tangible good — the Card assigned to that Pack — at a fixed price (the "Pack Price").
1.2 The Card is assigned and valued before you pay. For every Pack, the specific Card you will receive is selected, and its market value verified at or above the Pack Price, before your purchase is completed and before any reveal animation begins. The on-screen reveal is a presentation of a Card that has already been assigned to you. The reveal does not select your Card, does not determine whether you receive value, and cannot result in your receiving a Card worth less than the Pack Price.
1.3 The Floor. For every Pack, the Card you receive has a verified market value equal to or greater than the Pack Price (the "Floor"). The Floor is a contractual term of sale, not a marketing statement. Market value is determined under the published methodology in Section 4.
1.4 This is not gambling, a lottery, a wager, or a game of chance. Because (a) the Card is assigned and its value verified before purchase, and (b) you always receive a good with a market value of at least the Pack Price, your purchase carries no risk of monetary loss of the kind that defines a wager. You are buying a known-minimum-value good; the only variable is how far the Card's value exceeds the Floor. Nothing in the Service is, or is intended to be, gambling, a lottery, a sweepstakes, a betting product, or a game of chance.
1.5 No investment advice; no guaranteed profit or resale. Collectible card values fluctuate. The Floor guarantees the verified market value of the Card *at the time of assignment*; it is not a promise of future value, future resale price, profit, or appreciation. Pullz is not a broker, dealer, investment adviser, or financial institution, and nothing on the Service is investment, financial, tax, or legal advice.
2. Eligibility
2.1 You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the Service. The Service is not directed to and may not be used by anyone under 18.
2.2 The Service is currently offered only to residents of the United States, excluding any state, territory, or locality where the Service or any feature of it is prohibited or restricted by law, including but not limited to the State of Washington. We may add or remove eligible jurisdictions at any time, and we may block access based on your location.
2.3 You represent that you are not located in, and are not a resident or national of, any jurisdiction subject to U.S. embargo or sanctions, and that you are not on any U.S. government list of prohibited or restricted parties.
2.4 We may require you to verify your identity, age, and place of residence (see Section 3). We may refuse, suspend, or terminate service to anyone, at any time, in our reasonable discretion, including where eligibility cannot be verified.
3. Accounts and Identity Verification
3.1 Account. To purchase, you must create an account with accurate, current, and complete information and keep it updated. You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately at security@pullz.ai of any unauthorized use.
3.2 Verification (KYC/AML). We may, directly or through third-party verification providers, collect and verify your identity, age, address, and payment information, and screen against sanctions and fraud databases, before or after a purchase, redemption, or sell-back. You agree to provide requested documentation. We may withhold any Card, Store Credit, redemption, or payout until verification is complete, and may void transactions where verification fails or fraud is suspected.
3.3 One account. You may maintain only one account unless we approve otherwise. We may merge, suspend, or close duplicate accounts.
4. How Cards Are Valued (Published Methodology)
4.1 Methodology. The market value of each Card is determined as the median of the three (3) most recent completed ("sold") sales on eBay for the same Card in equivalent condition or grade, excluding outliers and non-arm's-length sales, as of the time of assignment (the "Verified Value"). We use completed sold comparables, not asking prices or list prices.
4.2 Transparency. Our valuation methodology is published on the Service and is available for you to review. On request, we will provide the specific comparable sales used to establish the Verified Value of any Card assigned to you, subject to reasonable verification of your account.
4.3 No discretionary override. Verified Value is calculated under the published methodology. We do not set Card values at undisclosed or sole discretion. Where the methodology cannot be applied (for example, a Card with insufficient recent comparable sales), we will disclose the alternative basis used for that Card.
4.4 Floor relationship. For every Pack, the Verified Value of the assigned Card is equal to or greater than the Pack Price.
5. Odds and Outcome Disclosure
5.1 For each Pack tier, we publish the probability distribution of outcome value bands (for example, the likelihood that an assigned Card's Verified Value falls at the Floor versus at higher multiples of the Pack Price). These published odds describe the range of upside above the Floor; they are not, and must not be read as, a promise that any particular Pack will return a profit.
5.2 Published odds are accurate as of publication and may be updated as inventory and market data change. The Floor described in Section 1.3 applies regardless of where in the distribution a given Pack lands.
6. Purchases, Pricing, and Payment
6.1 Pricing. Pack tiers and Pack Prices are displayed on the Service. We may change pricing and tiers prospectively at any time.
6.2 Payment. Payments are processed by our third-party payment processor(s). You authorize us and our processor(s) to charge your selected payment method for the full amount of your purchase plus any applicable taxes and shipping fees. You represent that you are authorized to use the payment method provided.
6.3 Taxes. You are responsible for all applicable sales, use, and other taxes associated with your purchases, except taxes on our net income.
6.4 Completed sale. A purchase is final when payment is authorized and the Card is assigned to you, subject to Sections 7 (Reveal) and 11 (Cancellations, Returns, and Refunds). At that point you own the assigned Card, subject to these Terms.
7. The Reveal
7.1 The "Reveal" is the on-screen experience by which the Card already assigned to your Pack is shown to you. The Reveal is a presentation only. Your Card, its identity, and its Verified Value are fixed at the moment of purchase under Sections 1 and 4 and are not affected by the Reveal, by any animation, by timing, or by any action you take during the Reveal.
7.2 A technical failure of the Reveal animation does not change, cancel, or re-roll your assigned Card. If a Reveal fails to display, your assigned Card will appear in your collection.
8. Your Card: Keep, Ship, or Sell Back
8.1 Keep / vault. You may keep the assigned Card. We may hold Cards in secured, insured storage on your behalf until you request shipment.
8.2 Shipment / redemption. You may request physical delivery of your Card. Cards are shipped sleeved and protected to the address you provide. Shipping fees, handling, and delivery timeframes are disclosed at checkout or in our Shipping Policy. Risk of loss passes to you on delivery to the carrier. You are responsible for providing an accurate shipping address; we are not liable for items lost due to an incorrect address you provided.
8.3 Instant sell-back for Store Credit. Instead of keeping or shipping a Card, you may sell it back to Pullz in exchange for Store Credit (defined in Section 10). The sell-back offer is presented at a published percentage of the Card's Verified Value and is available for a limited time after assignment. Sell-back is optional and at your election; it is a convenience for staying on the Service and is separate from the Floor guarantee in Section 1.3, which concerns the Verified Value of the Card you receive, not the sell-back rate.
8.4 Title. Title to a Card transfers to you upon completed purchase and remains with you unless and until you ship it (where it remains yours), or sell it back to us (where title returns to Pullz upon your acceptance of the sell-back offer and crediting of Store Credit).
9. Your Upside Is the Card's Value
9.1 The only variable in any Pack is how far the Verified Value of the assigned Card exceeds the Floor. Depending on the Card assigned, that value may reach up to ten times (10×) the Pack Price, or more. This upside is the market value of the tangible good you receive — not a separate award.
9.2 There is no separate prize, bonus, draw, lottery, or sweepstakes. You are not entered into any chance-based prize promotion, and no outcome of any Pack is a "prize" awarded in addition to the Card itself. Every Pack is a sale of goods as described in Section 1, and the published outcome distribution in Section 5 describes the range of the assigned Card's value.
10. Store Credit
10.1 What it is. "Store Credit" is a stored balance, denominated in U.S. dollars, that can be applied toward purchases on the Service. Store Credit is issued through sell-backs (Section 8.3) and may also be issued as a promotional benefit.
10.2 What it is not. Store Credit is not legal tender, not a bank deposit, not a gift card or stored-value instrument redeemable for cash except as expressly stated, and earns no interest. Store Credit is not redeemable for cash and has no cash value.
10.3 Use, expiry, and forfeiture. Store Credit may be subject to expiration and to limits we disclose at the time of issuance. We may suspend or void Store Credit obtained through fraud, error, or violation of these Terms. We will not retroactively shorten an expiration period already disclosed to you for credit you already hold.
10A. The Arcade — Plays, EXP, and Reveal Credit
10A.1 The Arcade is optional and additive. The Arcade is a collection of single-player, skill- and timing-based mini-games offered as an optional feature of the Service. Playing the Arcade is never required to purchase a Pack, reveal a Card, receive the Floor, or otherwise use the Service, and nothing in the Arcade changes the Verified Value of any Card you receive or the Floor guarantee in Section 1.3.
10A.2 Plays (also called Tokens). "Plays" (also referred to as "Tokens") are the in-Service entry currency used to play Arcade mini-games. One (1) Play permits one (1) game entry. Plays cannot be purchased with money, and there is no cash-to-Plays pathway anywhere in the Service. You obtain Plays only by (a) selling a Card back to us, where the portion of the Card's Verified Value not issued to you as Store Credit may be returned to you as Plays, or (b) converting existing Store Credit into Plays. Plays are not legal tender, not a financial instrument, not redeemable or exchangeable for cash, earn no interest, and have no cash value.
10A.3 EXP. Completing an Arcade game awards "EXP," a non-monetary game score scaled to your performance. EXP cannot be purchased, is not transferable, and has no cash value.
10A.4 Reveal Credit. EXP converts into "Reveal Credit" at a rate published on the Service (for example, 1,000 EXP = US $1 of Reveal Credit). Reveal Credit may be applied only toward Pack purchases. It cannot be applied to merchandise or any store, cannot be converted into Store Credit, and is not redeemable or withdrawable for cash in any form. We may require that a portion of every Pack be paid with money, so that Reveal Credit and other credits do not cover a Pack in full.
10A.5 Skill, not chance; no wagering. Arcade games are determined by your skill and timing and are single-player. The Arcade contains no games of chance and no random-outcome, spinning, or scratch-style mechanics, and it involves no betting or wagering between you and Pullz or between users. The Arcade is entertainment, not gambling.
10A.6 Changes to the Arcade. Plays, EXP, and Reveal Credit are evolving features. We may add, modify, suspend, limit, expire, or discontinue the Arcade, Plays, EXP, or Reveal Credit, and may adjust earn rates and conversion rates, prospectively and in our reasonable discretion. We may void Plays, EXP, or Reveal Credit obtained through fraud, error, or violation of these Terms. We will not retroactively shorten an expiration period already disclosed to you for value you already hold.
11. Cancellations, Returns, and Refunds
11.1 Because each Pack is a sale of a specific assigned good with a verified minimum value, all sales are final once a Card is assigned, except as required by applicable law or as expressly stated in these Terms or our posted policies.
11.2 We may, in our discretion, cancel and refund a transaction affected by a pricing error, technical malfunction, suspected fraud, or failed verification. If we cancel before assignment, you are charged nothing or fully refunded. Refunds are issued to your original payment method or, where applicable, as Store Credit, as disclosed at the time.
11.3 Nothing in this Section limits any non-waivable consumer rights you have under the law of your state of residence.
12. Responsible Collecting
12.1 Pullz is built so that you receive real value with every purchase. We nevertheless take healthy use of the Service seriously and provide tools to help you stay in control.
12.2 Spending controls. You may set deposit, purchase, and session limits in your account. Once set, a limit reduction takes effect promptly; a limit increase takes effect only after a cooling-off period we disclose, so that limits cannot be loosened impulsively.
12.3 Cooling-off and self-exclusion. You may request a temporary cooling-off period or a longer self-exclusion. During an active exclusion we will block new purchases on your account and use reasonable measures to prevent you from opening a new account to circumvent it.
12.4 Our action. We may, in our discretion, impose limits, require a cooling-off period, or close an account where use appears harmful or inconsistent with these Terms.
12.5 If you or someone you know needs support, confidential help is available 24/7 from the National Problem Gambling Helpline at 1-800-522-4700 (call or text).
13. Acceptable Use
You agree not to: (a) use the Service if under 18 or otherwise ineligible; (b) provide false identity, age, location, or payment information; (c) use bots, scripts, or automated means to interact with the Service, or attempt to predict, manipulate, or reverse-engineer Card assignment, odds, the Reveal, or the Arcade, Plays, EXP, or Reveal Credit systems; (d) use the Service for money laundering, fraud, or any unlawful purpose; (e) maintain multiple or shared accounts to evade limits, exclusions, or promotions; (f) resell, exploit, or commercialize the Service except for selling Cards you own; (g) infringe our or others' intellectual property; (h) interfere with, probe, or disrupt the Service or its security; or (i) circumvent geographic or eligibility restrictions. We may investigate and act on violations, including voiding transactions, withholding Cards or Store Credit, and terminating accounts.
14. Intellectual Property; Third-Party Marks
14.1 The Service, including its software, design, text, graphics, and the Pullz name and logo, is owned by or licensed to Pullz and protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended personal purpose. All rights not expressly granted are reserved.
14.2 Third-party collectibles. Pullz sells existing secondary-market collectibles. Pullz, operated by LUPOHMIGNS KFT, is not affiliated with, endorsed by, or sponsored by Nintendo, Creatures Inc., GAME FREAK inc., The Pokémon Company, or any card manufacturer, grader, or rights holder. All card names, characters, logos, and marks are the property of their respective owners and are used only to describe the genuine goods being sold.
15. Disclaimers
15.1 The Service is provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, Pullz disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement, except that we expressly warrant the Floor as stated in Section 1.3.
15.2 We do not warrant that the Service will be uninterrupted, secure, or error-free, or that collectible values will be maintained. Cards are sold in the grade and condition disclosed; grading is performed by third-party graders whose opinions we do not control.
16. Limitation of Liability
16.1 To the fullest extent permitted by law, Pullz and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost value, or loss of data, arising out of or relating to the Service or these Terms, even if advised of the possibility.
16.2 To the fullest extent permitted by law, Pullz's total liability for all claims relating to the Service in any 12-month period will not exceed the greater of (a) the total amounts you paid to Pullz in that period, or (b) USD $100.
16.3 Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the maximum extent permitted by law.
17. Dispute Resolution; Binding Arbitration; Class-Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
17.1 Informal resolution first. Before starting any arbitration, you and Pullz agree to try to resolve the dispute informally for at least 60 days after written notice to legal@pullz.ai. Most disputes can be resolved this way.
17.2 Binding arbitration. If we cannot resolve a dispute informally, you and Pullz agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except as stated below. The arbitration will be governed by the Federal Arbitration Act.
17.3 Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive relief in court for intellectual-property or unauthorized-access matters.
17.4 CLASS-ACTION WAIVER. You and Pullz agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.
17.5 Jury-trial waiver. You and Pullz waive any right to a jury trial.
17.6 Venue and costs. Arbitration will take place in the State of Delaware, or by phone/video where available. Allocation of fees is governed by the administrator's rules and applicable law.
17.7 30-day right to opt out. You may opt out of this Section 17 (except Section 17.1) by emailing legal@pullz.ai within 30 days of first accepting these Terms, stating your name, account email, and intent to opt out. Opting out does not affect any other part of these Terms.
18. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section 17. Subject to Section 17, the exclusive venue for any permitted court action is the state and federal courts located in Delaware, and you consent to their jurisdiction.
19. Suspension and Termination
We may suspend or terminate your access to the Service, with or without notice, for any violation of these Terms, suspected fraud, failed verification, legal requirement, or risk to the Service or other users. On termination, Sections that by their nature should survive (including 1.4, 14–18, and 20) survive. We will handle any Cards, Store Credit, or pending transactions in your account in accordance with these Terms and applicable law.
20. General
20.1 Changes to these Terms. We may update these Terms. If we make material changes, we will provide notice (for example, by email or in-app) before they take effect, and the "Last updated" date above will change. Continued use after the effective date means you accept the updated Terms.
20.2 Electronic communications. You consent to receive communications and disclosures from us electronically, and agree that electronic agreements and notices satisfy any legal requirement that they be in writing.
20.3 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
20.4 Severability. If any provision is held unenforceable, the rest remains in effect, and the unenforceable provision will be modified to the minimum extent necessary.
20.5 No waiver. Our failure to enforce any provision is not a waiver.
20.6 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
20.7 Entire agreement. These Terms, the Privacy Policy, and any posted policies are the entire agreement between you and Pullz regarding the Service.
20.8 Contact. LUPOHMIGNS KFT, 1204 Budapest, Mártírok útja 290, Hungary (EU VAT HU27450037). General: hello@pullz.ai. Legal notices: legal@pullz.ai.